College
2025 PLD iPad Bundle
Transition to iPad Gen 11
Q1. Why is there a delay in getting the iPad?
A1. With Apple’s announcement of the iPad 11 on 4 Mar and the official market release on 12 Mar, Apple has stopped production of iPad 10 with immediate effect, and the remaining stock is not sufficient to cater to the Junior Colleges. As such there is a need for Junior Colleges to transit to the iPad 11.
Q2. Why did the Ministry not order the iPad 11 stock earlier?
A2. This is not possible as Apple does not disclose their product timeline and schedule with any external organisations. The Ministry, and our Contractor will only receive information on new product lines and end-of-production together with the global release announcement.
Q3. Why does the contractor not stock up more iPad 10?
A3. It is not ideal for the contractor to bring in excessive stock because of the following:
Devices will be ageing in storage
OS version may change
Battery would be depleting
Warehousing cost will drive up the cost
Q4. When can we receive the iPad 11?
A4. The stock for the iPad 11 is tentatively expected to arrive in Singapore end of April and available for delivery in early May 2025. This is subjected to Apple’s date of announcement of the educational pricing, as well as the technical evaluation of the iPad 11. We will endeavour to facilitate schools to receive the iPad 11 at the earliest possible date.
Q5. How much is the iPad 11?
A5. We are currently waiting for Apple to announce the educational pricing for the iPad 11. We anticipate that the price will be close to the current iPad 10 price. However, the iPad 11 will have the following enhancements:
Latest A16 processor (30% faster than the iPad 10 A14 processor)
Base 128GB storage (iPad 10 - base 64GB)
11” screen with no increase in chassis size (iPad 10 – 10.9” screen)
Newer release (iPad 11 - Mar 2025 vs iPad 10 - Oct 2022) hence later end of life date
Apple iPad 10.9 (10th Gen) for College Section
For the year 2025, the school has made arrangements for you to purchase the following model as the PLD for your child's/ward’s use in school.
Apple iPad (Click me!)
Additional Specifications to Note
Colour Scheme: Silver Only
Wi-FI Only
Model : Apple iPad 10.9 10th Gen
Processor : A14 Bionic Processor
Memory : 4GB
Storage : 64GB
Accessories
Warranty and Repair
Warranty
3-year warranty
The device warranty warrants that each device (iPad only) is free from defects in materials and workmanship under normal use during the warranty period.
Insurance
3-year insurance
The device insurance coverages includes:
Damage to or loss of device from the following which are non-manufacturer defects or internal mechanical faults:
Fire
Lightning
Power surges
Accidental e.g. water spillage, drop etc
Robbery
Allows for 2 repairs or 1 replacement
Once insurance is claimed for a replacement device, the insurance coverage will cease and the replacement device will not be covered by insurance.
Note: Insurance does not cover the Apple pencil USB-C or the Logitech Rugged Combo 4.
*The insurance coverage is only applicable to situations of damages and loss where the student has taken precautions to safeguard the device.
Device Enquiry
Please contact Apple Support & Service Centres for further enquiries regarding their products.
Service
Apple Orchard
Apple Marina Bay Sands
Apple Jewel Airport
QCD Westgate
Location
270 Orchard Road S(238857)
2 Bayfront Ave, B2-06 S(018972)
78 Airport Boulevard #02-234
3 Gateway Dr #01-42 S(608532)
Operation Hours
10:00 AM - 10:00 PM
10:00 AM - 10:00 PM
10:00 AM - 10:00 PM
11:00 AM - 8:00 PM
Please contact AsiaPac Technlolgy Pte Ltd for Logitech Rugged Combo 4 regarding their products.
Service
AsiaPac Technology Pte Ltd
Hotline : 6272 0088
Email : institution.support@asiapac.com.sg
Location
Blk 219 Henderson Road
#05-01 Henderson Industrial
Park Singapore 159556
Operation Hours
Mon - Thur 09:00 AM - 05:30 PM
Fri 09:00AM - 05:00PM
Closed Sat, Sun & Public Holiday
Common Issues
1 to 1 Exchange within 7 days from unboxing
If you found manufacturing defects (not software) within 7 calendar days from unboxing, you may get an 1-to-1 exchange.
Email the vendor
Email: pdlpapple@asiapac.com.sg
Subject header: MOE PLD
Content: School, device model, serial number, brief description of problem, person to contact and contact number
If it is valid for a 1-to-1 exchange, you can bring the device to the Collection Centre and you will receive a new device.
Location: 219 Henderson Road, Henderson Industrial Part #05-01, Singapore 159556
Number: 6272 0088
Operating Hours: Mon - Fri, 1000 - 1700
Bring along the original packaging box for the exchange
If it is not valid for an 1-to-1 exchange, kindly refer to the "Device Repair Process or Insurance Claim Process".
Lost Device Process
Lost Device Process
*Device must be within insurance/warranty period
The parent/student would need to make a police report.
The student needs to inform the school about the lost device. The school DMA administrator will lock the device remotely. The school can loan a temporary device from common pool to the student.
The parent is to contact Apple Helpdesk to provide police report and proof of purchase for insurance claim.
URL: https://getsupport.apple.com
cc: pdlpapple@asiapac.com.sg
Operating Hours: refer Apple Support & Service Center
If the lost device is covered under circumstances listed in device's insurance coverage, Apple Helpdesk will advise parent on the next course of action. Insurance exercised and ceased. If the lost device is not covered, parents can seek the school's assistance to purchase a replacement device.
Device Repair Process
*Device must be within insurance/warranty period.
This is for those whose device experience issues after more than 7 calendar days from unboxing.
Identify the nature of issue.
Hardware: continue with the rest of the procedure
Software: school ICT Team will escalate to the relevant level 2 support for resolution
If you are unsure about the nature of issue, kindly approach the school's ICT team or
Contact Help Desk
Contact Help Desk
Insurance Claim Process (Enhanced Bundle)
*Device must be within insurance/warranty period.
After Apple Service Centre receives the device and performs diagnostic test on the device
If it is covered by warranty, insurance continues.
Otherwise, if it is within insurance coverage, Apple Service Centre will advise if it is a repair or replacement.
1st repair: insurance exercised and continues.
2nd repair: insurance exercised and ceased.
Replacement: Apple Service Centre will inform parent/student to submit necessary documents to Apple Helpdesk and cc pdlpapple@asiapac.com.sg. Insurance exercised and ceased. AsiaPac will deliver replacement device to user if opt for doorstep delivery with delivery charge.
If not within insurance coverage, you will decide whether to pay the quoted repair fee.
Yes: Insurance continues
No: Parent can seek school's assistance to purchase a replacement device.
Changing/Replacing of Device
Inform ICT unit whenever there is a replacement/change of device.
Replacement of device covered under insurance by contractor
Replacement of device by parents for device not covered under insurance or insurance period has ended
Replacement of students’ own devices which were not procured from PDLP Device Bulk Tender
School IT Support
Students can seek basic trouble shooting support in school about DMA or any other IT related problems at:
High School Section
IT Office @ Tech Center Level 1 (Monday to Friday : 8:30am to 11:30am and 1.30pm to 4.30pm, excluding Public Holidays)
College Section
B218, Tech Hub (Monday to Friday : 8:30am to 11:30am and 1.30pm to 4.30pm, excluding Public Holidays)
You may also send an email to pdlp@hci.edu.sg (PLD device issues)