2021 PLD Bundle

Lenovo ThinkPad L13

For the year 2021, the school has made arrangements for you to purchase the following model as the PLD for your son’s/ward’s use in school.

Lenovo ThinkPad L13

Specifications

  • Intel i5 processor

  • 8GB RAM

  • 512GB SSD Storage

  • 13.3" Screen Size

  • 1.38 kg

What it includes

  • Lenovo ThinkPad L13

  • Mouse and a bag

  • 3-year warranty and 3-year insurance

  • 2 repairs or 1 replacement claim

Warranty and Repair

Insurance

The device insurance coverage includes:

Damage to or loss of device from the following which are non-manufacturer defects or internal mechanical faults:

  • Fire

  • Lightning

  • Power surges

  • Accidental e.g. water spillage, drop etc

  • Theft due to forcible entry

  • Robbery

*The insurance coverage is only applicable to situations of damages and loss where the student has taken precautions to safeguard the device.

Warranty

  • This warranty warrants that the product will be free from manufacturing defects in materials and workmanship for the limited warranty period of 3 years.

Insurance and Warranty

Enhanced Device Bundle

  • 3-year insurance + 3-yer warranty

  • Allows for 2 repairs or 1 replacement

*Once insurance is claimed for a replacement device, the insurance coverage will cease and the replacement deivce will not be covered by insurance.

Device Enquiry

Lenovo Help Desk

Help Desk Number

800 852 8100

WhatsApp

67036821

Help Desk Operating Hours

Mon-Fri: 0900 - 1800

Sat: 0900 - 1500

Closed on Sun and PH

Help Desk Email

aseansg@lenovo.com

Pre-Registration

https://smartcares.com/lenovo

Service Centre

Lenovo Service Centre @ Tai Seng Centre

SmartCares Solutions

3 Irving Road, #01-17

Singapore 369522

Tel : 68714838


Opening Hours

Mon - Sat : 1100 - 1900

Closed on Sun and Public Holidays

Common Issues

1-to-1 Exchange within 7 days from unboxing

If you found manufacturing defects (not software) within 7 calendar days from unboxing, you may get an 1-to-1 exchange.

  1. Email the vendor

    • Email: pdlplenovo@asiapac.com.sg

    • Subject header: MOE PLD

    • Content: School, device model, serial number, brief description of problem, person to contact and contact number

  2. If it is valid for an 1-to-1 exchange, you can bring the device to the Collection Centre and you will receive a new device.

    • Location: 219 Henderson Road, Henderson Industrial Part #05-01, Singapore 159556

    • Number: 6272 0088

    • Operating Hours: Mon - Fri, 1000 - 1700

    • Bring along the original packaging box for the exchange

If it is not valid for an 1-to-1 exchange, kindly refer to the "Insurance Claim Process".

  1. After you receive the new device, kindly inform the school to enroll the new device to the school's DMA.


Click here for a summary.

Lost Device Process

*Device must be within insurance/warranty period

  1. The parent/student would need to make a police report.

  2. The student needs to inform the school about the lost device. The school DMA administrator will lock the device remotely. The school can loan a temporary device from common pool to the student.

  3. The parent is to email Lenovo Helpdesk to provide police report and proof of purchase for insurance claim.

  4. If the lost device is covered under circumstances listed in device's insurance coverage, Lenovo Helpdesk will advise parent on the next course of action. Insurance exercised and ceased. The student is to inform school to enroll the new device into school's DMA.

If the lost device is not covered, parents can seek the school's assistance to purchase a replacement device.


Click here for a summary.

Device Repair Process

*Device must be within insurance/warranty period.

This is for those whose device experience issues after more than 7 calendar days from unboxing.

  1. Identify the nature of issue.

    • Hardware: continue with the rest of the procedure

    • Software: school ICT Team will escalate to the relevant level 2 support for resolution

If you are unsure about the nature of issue, kindly approach the school's ICT team or

    • Contact Help Desk

      • Contact Lenovo Help Desk

Click here for a summary.

Insurance Claim Process (Enhanced Bundle)

*Device must be within insurance/warranty period.

After Lenovo Service Centre receives the device and performs diagnostic test on the device

  1. If it is covered by warranty, insurance continues.

Otherwise, if it is within insurance coverage, Service Centre will advise if it is a repair or replacement.

  • 1st repair: insurance exercised and continues

  • 2nd repair: insurance exercised and ceased

  • Replacement: Lenovo Service Centre will inform parent/student to submit necessary documents to Lenovo Helpdesk and cc pdlplenovo@asiapac.com.sg. Insurance exercised and ceased. AsiaPac will deliver replacement device to school/user if opt for doorstep delivery with delivery charge.

If not within insurance coverage, you will decide whether to pay the quoted repair fee.

  • Yes: Insurance continues

  • No: Parent can seek school's assistance to purchase a replacement device.

Student to inform school to enroll new device, if any, to school's DMA.


Click here for a summary.

Changing/Replacing of Device

*Device must be windows-based device.

  1. Inform ICT unit whenever there is a replacement/change of device.

    • Replacement of device covered under insurance by contractor

    • Replacement of device by parents for device not covered under insurance or insurance period has ended

    • Replacement of students’ own devices which were not procured from PDLP Device Bulk Tender

  2. Installation of the DMA into the new device (if necessary)


Click here for a summary.

School IT Support

Students can seek basic trouble shooting support in school about DMA or any other IT related problems at:

  • High School: High School Reception

  • College: Tech Hub B218

  • Operating Day(s): Monday to Friday

  • Operating Hours: 9am to 4pm

You may also send an email to IT@hci.edu.sg